Digitulls.com Privacy Policy
Last Updated: March 26, 2025
At Digitulls.com ("Digitulls," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (https://digitulls.com) and our Done-For-You (DFY) digital content creation services ("Services"). By accessing our website or using our Services, you ("User," "Client," "you," or "your") agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or Services.
1. Information We Collect
We collect information to provide and improve our Services, communicate with you, and ensure a seamless experience. The types of information we collect include:
1.1 Personal Information: This is information that can be used to identify you, which you may provide when you sign up for our Services, contact us, or interact with our website. This includes:
Name
Email address
Phone number (e.g., if provided during communication)
Billing information (e.g., credit card details, billing address)
Business-related information (e.g., company name, website URL, social media profiles)
1.2 Non-Personal Information: This is information that does not directly identify you, which we may collect automatically when you interact with our website or Services. This includes:
IP address
Browser type and version
Device type and operating system
Pages visited on our website
Time and date of your visit
Referral URLs (e.g., the site you came from)
1.3 Client-Provided Materials: As part of our DFY Services, you may provide materials such as:
Seed ideas for content creation
Brand assets (e.g., logos, images, brand guidelines)
Links to your website, blogs, podcasts, YouTube channels, or social media profiles
Other business-related content or documents
1.4 Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us improve your experience. This includes:
Session cookies (temporary, deleted when you close your browser)
Persistent cookies (remain on your device until they expire or are deleted)
Analytics cookies (e.g., to track website usage via tools like Google Analytics)
You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Manage Our Services:
Create and deliver your DFY content (e.g., blog posts, ebooks, videos, social media posts)
Assign and communicate with your dedicated account manager
Process payments and manage your subscription
Respond to your inquiries and provide customer support
2.2 To Improve Our Services:
Analyze website usage to enhance user experience
Monitor the performance of our Services and identify areas for improvement
Conduct internal research and development
2.3 To Communicate with You:
Send you updates about your account, deliverables, or subscription
Respond to your emails or phone inquiries
Notify you of changes to our Services, Terms, or Privacy Policy
Share promotional offers or marketing materials (you can opt out at any time)
2.4 To Ensure Security and Compliance:
Detect and prevent fraud, abuse, or unauthorized access
Comply with legal obligations, such as tax or financial reporting requirements
Protect the rights, safety, and property of Digitulls.com, our clients, and the public
2.5 Client-Provided Materials: Materials you provide (e.g., seed ideas, brand assets) are used solely to create your deliverables and develop a tailored content strategy. We do not use these materials for any other purpose without your explicit consent.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1 With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering our Services. These providers include:
Payment processors (e.g., Stripe, PayPal) to handle transactions
Cloud hosting services (e.g., AWS) to store data
Analytics providers (e.g., Google Analytics) to track website usage
Communication tools (e.g., email platforms) to send you updates
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 For Legal Reasons: We may disclose your information if required by law, such as:
To comply with a court order, subpoena, or legal process
To enforce our Terms and Conditions
To protect the rights, safety, or property of Digitulls.com, our clients, or the public
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you via email or a notice on our website before your information is transferred and becomes subject to a different privacy policy.
3.4 With Your Consent: We may share your information with third parties if you provide explicit consent, such as allowing us to feature your deliverables in our portfolio or marketing materials.
4. Data Security
We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of sensitive data (e.g., payment information) using SSL/TLS protocols
Secure storage of data on reputable cloud servers with access controls
Regular security audits and updates to our systems
Training our team on data protection best practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
Account and billing information is retained for the duration of your subscription and for 7 years thereafter to comply with tax and financial reporting requirements.
Client-provided materials (e.g., seed ideas, brand assets) are retained for the duration of your subscription and for 1 year after termination, unless you request earlier deletion.
Website usage data (e.g., analytics) is retained for up to 2 years.
Once the retention period expires, we will securely delete or anonymize your information.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights include:
6.1 Access: You can request access to the personal information we hold about you.
6.2 Correction: You can request that we correct inaccurate or incomplete information.
6.3 Deletion: You can request that we delete your personal information, subject to legal or contractual obligations (e.g., we may need to retain billing records for tax purposes).
6.4 Opt-Out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at dfy@digitulls.com.
6.5 Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.6 Cookies: You can manage cookie preferences through your browser settings or by opting out of non-essential cookies via our website’s cookie banner.
To exercise any of these rights, please contact us at dfy@digitulls.com. We will respond to your request within 30 days, or as required by applicable law.
7. International Data Transfers
Digitulls.com is based in Kenya, and your information may be processed and stored on servers located in Kenya or other countries (e.g., through cloud providers like AWS). These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
Using service providers that comply with internationally recognized data protection frameworks (e.g., EU-US Data Privacy Framework, where applicable)
Implementing standard contractual clauses approved by relevant authorities
By using our Services, you consent to the transfer of your information to countries outside your jurisdiction.
8. Third-Party Links
Our website may contain links to third-party websites or services (e.g., payment processors, social media platforms). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it immediately. If you believe a child has provided us with their information, please contact us at dfy@digitulls.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, sending you an email. The "Last Updated" date at the top of this policy will reflect the date of the most recent changes. Your continued use of our website or Services after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:
Email: dfy@digitulls.com
Phone: +254 748 603 092 (GMT +3)
Website: https://digitulls.com We are committed to addressing your concerns promptly and transparently.
12. Governing Law
This Privacy Policy is governed by the laws of Kenya, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in accordance with the dispute resolution process outlined in our Terms and Conditions.
By using our website or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. We value your trust and are dedicated to protecting your privacy while delivering exceptional content creation services. Let’s build something amazing together!